Return & Warranty

CANCEL | You can cancel your order without giving any reason within 14 days of receipt.

RETURNS | You then have 14 days to return your order. NB! In the case of plants, it is unfortunately not possible to return them. You cannot make use of the right of withdrawal if the delivered product cannot be returned due to its nature or can quickly deteriorate or become obsolete. In the unlikely event that you encounter problems with the health of the plant, please contact us at info@greenupthecity.com to find a suitable solution. For further details, please refer to the Terms and Conditions.

RETURNS COSTS | Return shipments are at the expense of the consumer.

Return your package in the following way.

  1. Log in and select the item you want to return in your order. If you do not have an account, please register your return via info@greenupthecity.com.
  2. You will then receive your return information from us by e-mail.
  3. Put the items you want to return in their own packaging.
  4. Follow the steps in the return information you received from us. Print out the return label and stick it on the box.
  5. Drop off your return package at a PostNL point. There is always one near you. At the PostNL point you will receive a proof with your track & trace code.
  6. After we have received your return, we will refund your money within a week.

    EXCEPTIONS | Plants are an exception and cannot be returned. Is something unclear or do you have a question? You can always contact us at info@greenupthecity.com. We're happy to help.

    Do you want to arrange the return of your return yourself in a different way? That is possible, the costs and the risk are for your own account.

    The return address is:

    Green Up The City

    Lock gardens

    Old Helderseweg 85B

    1817 BJ Alkmaar

    EXCHANGE | Do you want to exchange your item (except plants)? Which can. It is best to return the product to be exchanged and place a new order in our webshop.

    WARRANTY |

    Garden plants

    With proper care, we give a 3-month plant guarantee. Of course, despite our and your efforts, a plant may not catch on and die. In that case, send an e-mail to info@greenupthecity.com with the order number, personal details and a photo of the plant. You will then receive a new (similar) garden plant from us.

    Indoor plants

    We give a 14-day plant guarantee on houseplants.

    Other products

    For other products, the legal terms for guarantees apply. For further details, please refer to the Terms and Conditions .

    COMPLAINTS | Do you want to submit a complaint? Of course you can. Sometimes things can go wrong. Feel free to contact us at info@greenupthecity.com. We aim to contact you within 14 days and offer you a suitable solution.

    TERMS AND CONDITIONS | For further details regarding the handling of complaints, we refer to the General Terms and Conditions .